Notifications
Clear all
MIDI Connections
6
Posts
2
Users
0
Reactions
4,146
Views
Topic starter
Hi,
I connected my Alesis Surge Mash drum kit to my Dell laptop with a USB cable.
The machine configuration is an Intel Core i7 with 32GB RAM and runs Windows 10 Pro ver 21H2.
The kit is MIDI plug-and-play (no need for driver installation).
Windows recognized the drums as Alesis surge with no errors.
I ran a DAW software (Cakewalk) with VST and did not get a response from my drums.
I tested the MIDI connection with a MIDI controller test tool like
https://www.onlinemusictools.com/webmiditest/.
I noticed that the messages from the drums (248 repeatedly and other messages for each use of the pads) were received when connecting the USB cable for about 5 seconds and then stopped. The Alesis surge appears correctly in the device managers.
I connected to another USB port; same problem.
I tried to disable the option that turns off USB devices to save power, but it didn't help.
I connected to another PC with Windows 11; it worked fine!
So I assume it has something to do with my laptop or Windows 10.
Any ideas?
Posted : 11/05/2023 6:11 am
This indeed sounds like an overzealous power-saving "feature".
What is the exact name of the setting that you tried to disable? "USB selective suspend"?
Posted : 11/05/2023 6:29 am
Topic starter
[quotePost id=18562]This indeed sounds like an overzealous power-saving "feature".
What is the exact name of the setting that you tried to disable? "USB selective suspend"?[/quotePost]
The exact setting is "Allow the computer to turn off this device to save power", but it is not likely that it turns off the USB root device after only 5-10 seconds.
Anyway, I disabled this option and it didn't help.
Posted : 12/05/2023 12:31 am
Then please also try to disable USB selective suspend.
Posted : 12/05/2023 3:18 am
Topic starter
[quotePost id=18569]Then please also try to disable USB selective suspend.[/quotePost]
I disabled the USB selective suspend. Same problem.
I read somewhere that it could be a problem with the cable. I will try to buy a new cable and check it out.
An update will come.
Posted : 14/05/2023 11:07 pm
Hardware errors would happen randomly, not always after 5 seconds.
But I know of no other setting that might help.
Posted : 15/05/2023 2:35 am
